If you, for example, wish to use your DOCOMO mobile phone with another carrier's SIM card inserted while overseas or in Japan, the procedure to unlock the SIM lock of your DOCOMO mobile phone or other device needs to be performed. For details on conditions of provision in the case of ahamo billing plan, please refer to ahamo website in Japanese only. SIM locks can be removed online for free if the service conditions are met. For docomo Feature Phone i-mode, docomo Raku-Raku PHONE, docomo Kids&Juniors except for Smartphone for Junior, Kids' Keitai F-03J and Kids' Keitai SH-03M and data communications product data cards, Wi-Fi routers models released between April 2011 and April 2015, procedures must be carried out at docomo Shops. Acceptance Conditions The following is the guide to acceptance conditions for unlocking a SIM lock. Openall Openall For a DOCOMO mobile phone for which there is the history of the subscriber purchasing it Open Various locks such as network use restrictions and Omakase Lock are not set The procedure to unlock the SIM can be performed immediately. Model for which 100 days have elapsed since purchase date When a SIM lock has been unlocked*1 for the corresponding line in the past and 100 days have elapsed since the application was accepted When the corresponding model was paid for in full or purchased in installments and all installment payments are paid. If credit card*2 is selected as the payment method for DOCOMO mobile phone charges for the corresponding line including the canceled line or the representative line of a single billing group Applies to a request to unlock a SIM lock accepted during the line subscription period. For mobile phones purchased at second-hand shops*3 or obtained from another person, such as an acquaintance or friend Open Various locks such as network use restrictions and Omakase Lock are not set 100 days have not passed since the day the mobile phone was purchased with an installment plan at a DOCOMO retailer This includes cases where the DOCOMO line subscriber unlocks the SIM. Notes For notes on unlocking a SIM lock when, for example, the SIM lock has been unlocked or when your mobile phone or other device will be used with another carrier's SIM card, etc.*4 inserted, see Notes. "SIM card, etc." refers to a SIM card and SIM information Models Compatible with SIM Lock Unlocking Information on the models compatible with SIM lock unlocking. Models Compatible with SIM Lock Unlocking that were Released in or after May 2015 in Japanese only Models Compatible with SIM Lock Unlocking that were Released between April 2011 and April 2015 in Japanese only Items Required The mobile phone on which to perform the SIM unlocking procedure*5*6*7 DOCOMO will verify that you are the subscriber by confirming your name, date of birth, etc. If applications are for lines in the name of a company or organization, documents verifying identity of the person who applies may be required. Mobile phones that are locked with Omakase Lock or a compensation service must be unlocked to be accepted for repair. With regards to a mobile phone or other device with water damage or other extensive damage, an application will be able to be accepted after repairs have been carried out. If You Forget Your PIN or Password DOCOMO may ask you for your PIN and password when you perform the required procedure at a shop. If you have forgotten your PIN or password, see the procedures for confirming, resetting, and reissuing of a PIN and password on the If You Forget Your PIN or Password page. SIM Lock Unlocking Handling Fee The SIM lock unlocking handling fee differs depending on the application method. For models released between April 2011 and April 2015, SIM unlocking can only be performed at docomo Shops, and a SIM unlocking fee of ¥3,300 incl. tax will be charged regardless of the model. Openall Openall SIM lock unlocking handling fee for DOCOMO subscribers Open incl. tax DOCOMO subscriber Device types Application method PC/SmartphoneMy docomo Phone docomo Shops Android Smartphone, Android Tablet, docomo Feature Phone sp-mode, docomo Raku-Raku PHONE sp-mode, docomo Raku-Raku SMART PHONE, Smartphone for Junior, Kids' Keitai F-03J, Kids' Keitai SH-03M Free ¥3,300 ¥3,300*8 iPhone, iPad Free ¥3,300 ¥3,300*8 docomo Feature Phone i-mode, docomo Raku-Raku PHONE i-mode, docomo Kids&Juninors except for Smartphone for Junior, Kids' Keitai F-03J, Kids' Keitai SH-03M — — Free Data communications products data cards, Wi-Fi routers — — Free If one of the following conditions is met, no handling fee will be incurred for unlocking the SIM of a new mobile phone at the time of purchase. The mobile phone will be given to you with the SIM unlocked, so it is not necessary to apply for the unlocking procedure. When the corresponding model was paid for in full. If credit card*2 is selected as the payment method for DOCOMO mobile phone charges for the corresponding line or the representative line of a single billing group. SIM lock unlocking handling fee for person who has cancelled DOCOMO subscription Open incl. tax Person who has cancelled DOCOMO subscription Device types Application method PC/SmartphoneMy docomo Phone docomo Shops Android Smartphone, Android Tablet, docomo Feature Phone sp-mode, docomo Raku-Raku PHONE sp-mode, docomo Raku-Raku SMART PHONE, Smartphone for Junior, Kids' Keitai F-03J, Kids' Keitai SH-03M Free — ¥3,300 iPhone, iPad Free — ¥3,300 docomo Feature Phone i-mode, docomo Raku-Raku PHONE i-mode, docomo Kids&Juninors except for Smartphone for Junior, Kids' Keitai F-03J, Kids' Keitai SH-03M — — Free Data communications products data cards, Wi-Fi routers — — Free How to Apply You can apply by PC, smartphone, docomo Feature Phone sp-mode, phone, or at a docomo Shop/d garden. [When applying by phone] An application by phone is only accepted for a DOCOMO mobile phone for which there is the history of the subscriber purchasing it. For docomo Feature Phone i-mode, docomo Raku-Raku PHONE, docomo Kids&Juniors except for Smartphone for Junior, Kids' Keitai F-03J and Kids' Keitai SH-03M and data communications product data cards, Wi-Fi routers models released between April 2011 and April 2015, procedures must be carried out at docomo Shop/d gardens. Unavailable from 1030 every Tuesday to 700 the following morning due to system maintenance. Notes Please be sure to read following notes before unlocking a SIM lock. Please note in advance that a SIM lock cannot be locked again once it has been unlocked. Openall Openall About data stored on a mobile phone Open The data stored on your mobile phone regardless of whether the data was created by you, and including, for example, data that was downloaded from an external source may be altered or lost when you unlock the SIM lock. DOCOMO bears no responsibility whatsoever for the alteration or loss of data on your mobile phone due to unlocking the SIM lock so it is your sole responsibility to take measures such as backing up the data. With regards to any registered data that remains for functions provided by your mobile phone "Osaifu-Keitai" function, etc., you are requested to manage the data yourself to prevent unauthorized use by a third party. About operation checks and operation guarantee when using another carrier's SIM card Open With regards to using a mobile phone with another carrier's SIM card, etc.*10 inserted, DOCOMO does not, in principle, carry out operation checks on DOCOMO mobile phones and other devices*11*12 and so does not whatsoever guarantee operation. There may be restrictions on the services, functions, downloaded applications, etc. that can be used on a mobile phone with another carrier's SIM card inserted. Furthermore, the SIM cards of other carriers providing transmission methods that differ from those provided by DOCOMO cannot be used for voice calls and other communications services. They can also not be used for emergency calls. "SIM card, etc." refers to a SIM card and SIM information. Including a data card, mobile Wi-Fi router, etc. About usage charges Open When you use your mobile phone or other device with another carrier's SIM card inserted, charges determined by the carrier providing the telecommunications services used with corresponding SIM card will apply. For details on the usage charges of the telecommunications services provided by the another carrier, contact that carrier. About mobile phone repairs Open Requests for repairs of a DOCOMO mobile phone or other device will be accepted at a service counter even if the SIM lock has been unlocked. However, depending on the malfunction, you may be requested to contact the carrier providing the telecommunications services of the SIM card you inserted. Please note that you will be unable to borrow a replacement handset while repairs are being carried out if you do not have a DOCOMO line subscription. Furthermore, please note that the SIM lock of any replacement handset available for borrowing will not be unlocked even if you have a DOCOMO line subscription. About handling of personal information Open DOCOMO shall use any personal information obtained when an application is made to unlock a DOCOMO SIM lock for the purposes of checks at the time of acceptance for unlocking the SIM lock, management of the mobile phone with the unlocked SIM lock, and dealing with any comments, requests, inquiries, etc. that are received, and shall handle the personal information in strict compliance with "NTT DOCOMO Privacy Policy" determined separately. Disputes and other issues with third parties Open DOCOMO bears no responsibility whatsoever in the event of any inquiries received from or disputes or other issues with third parties as a result of unlocking the SIM lock of your mobile phone or other device or inserting and using another carrier's SIM card in your mobile phone or other device with an unlocked SIM lock, and it is your sole responsibility to resolve any such dispute or other issue. DOCOMO only accepts credit cards that are designated by DOCOMO and are issued under the name of the subscriber. Apple, the Apple Logo, AirPlay, AirPods, Apple Music, Apple Pay, Apple Pencil, Apple TV, Apple Watch, Ceramic Shield, Dynamic Island, Face ID, FaceTime, iBooks, iPad, iPhone, iTunes, Lightning, Magic Keyboard, MagSafe, ProMotion, Siri, Touch ID, TrueDepth, True Tone are trademarks of Apple Inc., registered in the and other countries. The iPhone trademark is used under license from AiPhone Co., Ltd. App Store, Apple Arcade, AppleCare+, Apple TV+, iCloud are service marks of Apple Inc., registered in the and other countries. TM and © 2023 Apple Inc. All rights reserved. In order to view PDF files, you must have the Adobe Reader plug-in offered free of charge from Adobe Systems, Inc. When viewing the PDF files with Adobe Acrobat, use version 10 or later.

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